Our Policies

Privacy 

All information collected on GhostlyOrigin.com will not be shared with third parties.

The information collected will be used for the following purposes:

  • Street Address will be used for delivery purposes.
  • Email Address will be used to notify customer about order, payment, refund or delivery.
  • Phone Number will be used to notify customer about order, payment, refund or delivery. The notification could be received as a Phone Call or Text Message.

General Information 

Our Business Day:

  • Starts at 10:01 pm
  • Ends at 10:00 pm

We are closed on Sundays and these Holidays

  • Memorial Day
  • Labor Day
  • Independence Day
  • Thanksgiving Eve
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve
  • New Years Day

Order Notifications could be sent from one of these email addresses:

  • Sales@GhostlyOrigin.com
  • ContactUs@GhostlyOrigin.com

If by chance, we run into any issue with order, payment, delivery or refund. You will be notified by phone, email or both

Digital Download

Digital Downloads are Non-Refundable

Pre-Orders

  • Local Delivery orders will be delivered on release date
  • Standard Delivery orders will be shipped on release date by 8:00 pm EST
  • Full payment will be taken at time of purchase
  • Full refunds will be given at any time prior to release date
    • prior business day cut-off time is 10:00 pm EST

Local Delivery

Our delivery fee is $5.00

Cut-off time for same day delivery is 8:00 pm

Our Drivers are not allowed to:

  • Accept gifts of any kind.
  • Enter customer’s home

We deliver to business and residential locations

Only available in select markets.

Standard Delivery

  • Delivery Fee: $7.50
  • Handling Time is up to 36 business hours
  • Order cut-off time is 10:00 pm EST
  • Delivery Time: 1 to 5 business days
  • We will provide you with a tracking number
  • At this time, we do not ship internationally
  • Your order will be delivered by the United States Postal Service

When will your order be shipped?

Monday orders will ship on tuesday by 10:00 am EST

Tuesday orders will ship on wednesday by 10:00 am EST

Wednesday orders will ship on thursday by 10:00 am EST

Thursday orders will ship on friday by 10:00 am EST

Friday orders will ship on saturday by 10:00 am EST

Saturday orders will ship on monday by 10:00 am EST

Sunday orders will ship on tuesday by 10:00 am EST

Returns

We have a 15 day Return Period

Our Return Period:

  • Starts on the day the order was delivered
  • Ends at 10:00 pm on the fifteenth business day

Local Delivery:

  • Our delivery drivers will come pick-up the order
  • There will be a return fee of $2.50

Standard Delivery:

  • Return shipping will be paid by customer
  • We recommend getting insurance and tracking number for your shipment
  • Please attach Invoice Number to return label
  • Also enclose a copy of the Invoice or Packing Slip
  • We are not responsible for lost or damaged items
  • All returns must be postmarked before Return Period ends

We inspect all returns

All items must be returned in the original packaging and unopened

Refunds will be given within 2 business days of return being approved

All sales are Final after Return Period ends

To request a return, please fill out our Return Request Form