Our Policies
Privacy
All information collected on GhostlyOrigin.com will not be shared with third parties.
The information collected will be used for the following purposes:
- Street Address will be used for delivery purposes.
- Email Address will be used to notify customer about order, payment, refund or delivery.
- Phone Number will be used to notify customer about order, payment, refund or delivery. The notification could be received as a Phone Call or Text Message.
General Information
Our Business Day:
- Starts at 10:01 pm
- Ends at 10:00 pm
We are closed on Sundays and these Holidays
- Memorial Day
- Labor Day
- Independence Day
- Thanksgiving Eve
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Years Eve
- New Years Day
Order Notifications could be sent from one of these email addresses:
- Sales@GhostlyOrigin.com
- ContactUs@GhostlyOrigin.com
If by chance, we run into any issue with order, payment, delivery or refund. You will be notified by phone, email or both
Digital Download
Digital Downloads are Non-Refundable
Pre-Orders
- Local Delivery orders will be delivered on release date
- Standard Delivery orders will be shipped on release date by 8:00 pm EST
- Full payment will be taken at time of purchase
- Full refunds will be given at any time prior to release date
- prior business day cut-off time is 10:00 pm EST
Local Delivery
Our delivery fee is $5.00
Cut-off time for same day delivery is 8:00 pm
Our Drivers are not allowed to:
- Accept gifts of any kind.
- Enter customer’s home
We deliver to business and residential locations
Only available in select markets.
Standard Delivery
- Delivery Fee: $7.50
- Handling Time is up to 36 business hours
- Order cut-off time is 10:00 pm EST
- Delivery Time: 1 to 5 business days
- We will provide you with a tracking number
- At this time, we do not ship internationally
- Your order will be delivered by the United States Postal Service
When will your order be shipped?
Monday orders will ship on tuesday by 10:00 am EST
Tuesday orders will ship on wednesday by 10:00 am EST
Wednesday orders will ship on thursday by 10:00 am EST
Thursday orders will ship on friday by 10:00 am EST
Friday orders will ship on saturday by 10:00 am EST
Saturday orders will ship on monday by 10:00 am EST
Sunday orders will ship on tuesday by 10:00 am EST
Returns
We have a 15 day Return Period
Our Return Period:
- Starts on the day the order was delivered
- Ends at 10:00 pm on the fifteenth business day
Local Delivery:
- Our delivery drivers will come pick-up the order
- There will be a return fee of $2.50
Standard Delivery:
- Return shipping will be paid by customer
- We recommend getting insurance and tracking number for your shipment
- Please attach Invoice Number to return label
- Also enclose a copy of the Invoice or Packing Slip
- We are not responsible for lost or damaged items
- All returns must be postmarked before Return Period ends
We inspect all returns
All items must be returned in the original packaging and unopened
Refunds will be given within 2 business days of return being approved
All sales are Final after Return Period ends
To request a return, please fill out our Return Request Form